Refund policy

To maintain our strict quality standards and for hygiene purposes, all jewelry purchases are considered final sale. We do not accept returns, issue refunds, or offer exchanges for any reason, including change of mind. Please review your order carefully before completing your purchase.

 

Damages and Issues
We ensure every piece is thoroughly inspected and securely packaged before it leaves our boutique. However, please inspect your order immediately upon reception. If your jewelry arrives defective, damaged during transit, or if you receive the incorrect item, please contact us at mysabyc@gmail.com within 48 hours of receiving your package.

To help us resolve the issue quickly, please include the following in your email:

• Your order number or proof of purchase
• Clear photographs of the damaged or incorrect item
• A brief description of the issue

We will evaluate the situation immediately and work with you to make it right, typically by offering a repair or a replacement of the exact same item.

 

Exceptions / Non-Returnable Items

As stated above, all items are non-returnable. This strictly includes custom products (such as special orders, resized rings, or personalized items), sale items, and gift cards.

 

Need Assistance Before Purchasing?
We want you to be completely confident in your purchase! If you have any questions or concerns about a specific item’s size, color, or details before checking out, please do not hesitate to contact us at mysabyc@gmail.com. We are always here to help you find the perfect piece.