• SIGNATURE UNBOXING

    Every piece arrives beautifully wrapped in our exclusive Mysa By C packaging

  • HERE TO ASSIST

    Our dedicated advisors are available 24/7 to guide you through every step

  • COMPLIMENTARY SHIPPING

    Enjoy free shipping on all qualifying orders

  • QUALITY GUARANTEED

    We ensure flawless quality for every piece sent to your doorstep

Shipping & Store Policies

Do you ship overseas?

Yes, we ship our jewelry collections worldwide using trusted logistics partners (such as DHL and FedEx) to ensure your pieces arrive safely. Shipping fees will be automatically calculated at checkout.

How long will it take to receive my jewelry?

Delivery times vary depending on your destination. For international orders processed from our boutique, packages typically arrive within 5-10 business days. Full delivery details, including your tracking number, will be provided in your confirmation email once your order has been dispatched.

Do you accept returns or offer refunds?

We kindly ask for your understanding that all international orders are considered final sale. To maintain our strict quality standards and due to the complexities of international shipping and customs procedures, we do not accept returns, issue refunds, or process cancellations for international purchases.

Will I have to pay customs fees?

Depending on your destination country's regulations, you may be required to pay import duties, Value Added Tax (VAT), or courier handling fees before you can receive your parcel. Please note that all customs-related charges and taxes are the sole responsibility of the customer.

How much are the customs and handling fees?

These charges vary significantly depending on the specific tax policies of your country. Because jewelry is often subject to specific import regulations, we highly recommend contacting your local customs office directly to get exact details regarding any applicable charges for your region.

Are the colors of the jewelry exactly the same as in the photos?

We make every effort to display the colors, fine details, and true brilliance of our gemstones and metals as accurately as possible. However, please be aware that variations in lighting during photography, as well as differences in device screen resolutions and color calibration, may result in slight visual differences from the actual piece.